Monday , 17 June 2024

Accessibility for all: New power energy service for deaf people

PPC's customers and any interested party can through the visit the app to schedule their appointment with a representative of Customer Service, in the presence of a sign interpreter in order to get information but also to resolve their every request. Specifically:

  • The selection of the appointment is carried out in simple steps through the application where the customer receives a confirmation sms και email with login details,
  • During the scheduled appointment, the customer participates in a video call, in the presence of an interpreter who uses Greek Sign Language and is served by a specialized representative of Customer Service,
  • Through the application, it is possible to send documents and messages via chat,
  • At the end of the communication, the customer receives an sms in order to answer a Satisfaction Survey to 3 short questions.

The service is available from Monday to Friday from 09:00 to 21:00.

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